Tap2Ride

Privacy Policy

Tap2Ride Transportation Inc. Privacy Policy
Last Updated: March 28, 2025

At Tap2Ride Transportation, we connect people through flexible and inclusive transportation solutions. Our mobile platform, the Tap2Ride Transportation App, primarily serves as a ridesharing solution for general and accessible mobility, while also offering Non-Emergency Medical Transportation (NEMT) as an added feature for users who require it. This Privacy Policy explains what information we collect, how we use it, and your rights and choices.

1. Scope of This Privacy Policy

This policy applies to all users of our applications, websites, and services — including both riders and drivers — across general ridesharing and NEMT services provided through the Tap2Ride Transportation App.

By using Tap2Ride Transportation, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

A. Information You Provide to Us

Registration Data: Name, email, phone number, and (if applicable) information from third-party logins like Facebook.
User Profiles: Optional profile details, including business information for commercial users.
Payment Details: Processed securely via third-party providers. We do not store full credit card numbers.
Communications: When you contact support, we collect your message and any provided details.
Driver Application Data: Includes licensing, background checks, vehicle and insurance details, and tax information for drivers.

B. Information We Collect Automatically

Location Data: Collected to match riders with nearby drivers, calculate fares, suggest destinations, and ensure service coverage.
Device Data: Includes IP address, OS version, device identifiers, and usage analytics.
Usage Patterns: Pages viewed, features used, time spent, and ride activity.
Calls & Messages: Metadata and content (where applicable) from rider-driver communications.
Cookies & Tracking: For navigation behavior, ad performance, preferences, and app functionality.

C. Information from Third Parties

Social Media: Data from linked accounts (e.g., Facebook).
Background Checks: For drivers, as required by local laws.
Enterprise Programs: If your employer, healthcare provider, or other organization coordinates rides on your behalf through Tap2Ride Transportation, we may receive information such as your name, contact details, pickup/drop-off locations, or relevant eligibility information.
Domestic & International Partners: We may receive or share limited data with our domestic and international logistics, transportation, or payment processing partners, only as necessary to operate and improve Tap2Ride Transportation’s services in compliance with applicable data protection laws.

3. How We Use Your Information

We use your information to:

Match riders and drivers for ridesharing and NEMT services.
Improve and expand platform performance.
Personalize user experience.
Facilitate payments and send notifications.
Provide customer service and technical support.
Prevent fraud and ensure safety.
Communicate promotional updates or service changes.
Fulfill contractual obligations with our enterprise clients and partners.

4. Sharing Your Information

We do not sell or share your personal data with third parties for marketing. We only share information as required to provide services, including:

With service providers (e.g., payment processors, background check partners).
With other users during ride coordination (e.g., names, pick-up location).
With enterprise or institutional partners when you are part of a coordinated transportation program.
With domestic and international partners involved in the delivery of Tap2Ride Transportation services.
With law enforcement or authorities if required by law or in emergencies.

5. Data Retention and Deletion

We retain data only as long as necessary for business or legal purposes. You may request account deletion via the Tap2Ride Transportation App or by contacting support. Once deleted, your data is permanently removed, unless required by law to retain certain information.

6. Security Measures

All data is encrypted in transit and at rest.
We use multi-factor authentication and monitoring tools to detect suspicious activity.
Regular audits ensure our practices meet the latest security standards.
While we take appropriate and reasonable steps to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

7. Your Rights and Choices

Access & Correction: You may review and update your profile information.
Location Services: You can manage location permissions from your device settings.
Marketing Preferences: You can opt-out of promotional communications at any time.
Account Deletion: You may request deletion of your account and personal data.

8. Children’s Privacy

Tap2Ride Transportation does not knowingly collect personal data from children under 13, except in the context of “Family Connect” — a feature that allows guardians to coordinate and monitor rides for their children. In such cases, data is only collected with the express consent of the parent or legal guardian and is used solely to facilitate transportation and ensure child safety. If you believe we have collected such data without consent, please contact us for immediate removal.